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FundWare Services

Blackbaud FundWare is really more than software. It is a community of nonprofit and governmental financial management knowledge shared amongst clients to help each organization demonstrate accountability and gain maximum efficiency.

Each FundWare client benefits from a lifetime of service, delivered by our staff and our national network of value added resellers – all of whom are specialists in nonprofit and government accounting. This lifetime of service includes:

Custom consulting options offering onsite or remote services
A training curriculum for current and future needs
Technical support programs designed to accommodate various levels of expertise

Plus, Blackbaud FundWare continually helps clients build relationships with organizations facing similar financial management pressures. Clients build their knowledge of Blackbaud FundWare, each other and the industry overall at our annual, regional and niche user group meetings and through ongoing best practice sharing.

Blackbaud FundWare offers a comprehensive suite of services to assist with software implementation, upgrades and maintenance.

Typical consulting services include:

System Design – The foundation for your interaction with FundWare through custom chart of accounts design, security parameters and more.
Installation – Assistance with the actual installation and testing of FundWare software.
Configuration – Set up of system parameters for authorized users.
Data Conversion – Aid with the actual transfer of existing accounting data to the FundWare system.
Implementation – Everything you need to know to get going from training to procedures development.
System Verification – A review of your system to ensure that the final setup conforms to system design objectives.

Best of all, consulting services are delivered by true experts – individuals who have specialized in technology, accounting and the nonprofit or government sectors. Before joining the team, Blackbaud FundWare consultants have worked at nonprofits and governmental entities including: affordable housing, childcare, human services, and animal welfare organizations; hospital foundations, police protection agencies; colleges and universities; Native American tribal governments and more.

Blackbaud FundWare offers a range of technical support options and methods of contact to meet the needs and preferences of varying organizations. Support information is accessible via phone, email or the Web to make sure help is always just a call or click away. Packages include:

Self-Service – This option connects users with comprehensive Internet tools including our searchable knowledgebase and Answers Online program that reads any software question entered, then delivers possible solutions.
Pay-Per-Call – As the name suggests, Pay-Per-Call allows users to speak with support technicians on a pay-as-you-go basis.
Standard Support – Our most popular option, the “standard” support option includes all of our online tools, plus unlimited personal assistance through email or phone contact.

Existing Clients

To discuss or change your current support plan, contact your client services representative at 1-800-551-4458.